Local Authority & Public Sector Purchasers
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Norfolk Frames understands that doing business in a responsible, sustainable way goes hand in hand with doing business successfully. It is one way we can ensure our company has a long term future as a trusted and well-regarded organisation for the provision of decent homes standard doors and windows.
Norfolk Frames takes seriously the impact of its activities on the company’s stakeholders, including: clients, employees, suppliers, shareholders, the end users of its products and their communities.
We also act on our responsibility to minimise the impact of our activities on the environment and to local residents.
Norfolk Frames Ltd works predominantly for Housing Associations, Local Authorities and other Social Housing providers. In the course of their work many of our staff will come into contact with our customers’ tenants and our customers’ staff. It is the duty of every member of Norfolk Frames staff to speak up about genuine concerns they encounter either within Norfolk Frames, its customers’ organisations or in tenants’ properties in relation to criminal activity (including child and vulnerable adult abuse of any kind), breach of a legal obligation (including negligence, breach of contract, breach of administrative law), miscarriage of justice, danger to health and safety or the environment, and the cover up of any of these in the workplace. It applies whether or not the information is confidential.
Norfolk Frames Ltd is committed to ensuring that any staff concerns of this nature will be taken seriously and investigated. A disclosure to Norfolk Frames Ltd will be protected if the member of staff has an honest and reasonable suspicion that malpractice has occurred, is occurring or is likely to occur.
Staff who raise concerns reasonably and responsibly will not be penalised in any way.
This policy is for people employed by Norfolk Frames Ltd. For the purposes of this policy only, this is someone who is:
Any individual who has reasonable suspicions of malpractice should initially take their concerns to the Managing Director.
It is recognised that for some individuals, raising a concern under this procedure may be a daunting and difficult experience. An individual may choose to be accompanied or represented by their professional organisation at any stage of this procedure.
All reported incidents will be investigated.
All reports will be dealt with in confidence, with only staff who need to know, being informed.
The Managing Director will establish and record the basis of the concerns that have been raised and establish what further actions are required. The individual raising the concern will be advised of the outcome of the investigation as soon as possible, normally within two weeks of the date of their disclosure. Where a longer period is needed for investigation, the member of staff will be informed in writing.
The Client will be informed of all reported disclosures and the actions being taken.
If an individual is not satisfied with the response received and any subsequent action taken, they should put their concerns in writing to the Managing Director who will arrange any further investigation as he thinks appropriate. The Managing Director will send a written response to the individual concerned.
If a member of Norfolk Frames staff does not feel they can report an incident within the organisation they can raise the issue or gain confidential advice from one of the independent bodies listed in section 5.
To ensure that this policy is adhered to, and to assure staff that the concern will be taken seriously, Norfolk Frames Ltd will:
Employees who feel unsure about whether or how to raise a concern or want confidential advice can contact the independent charity Public Concern at Work on 020 7404 6609 or email helpline@pcaw.co.uk. Their lawyers can give free confidential advice on how to raise a concern about serious malpractice at work.
Free information and advice can also be obtained from the Advice, Conciliation and Arbitration Service (ACAS) – Telephone: 08457 47 47 47.
Public Concern at Work and ACAS can advise on the circumstances when it is more appropriate to contact an outside body.
Download a copy of our Whistle Blowing Policy