Customer focus
Social housing expectations and aspirations amongst tenants have risen dramatically as a result of the partnering concept.
To meet the expectations of the housing improvement initiative to provide a decent homes standard is vital
and Norfolk Frames' role of delivering Best Value in partnering arrangements is critical.
Norfolk Frames shares goals and strategic objectives, skills and expertise, risk and reward with its partners' based on:
- Accountability, Added Value, Confidence, Control, Delivery, Expectation, Ownership, Resources and, most importantly, Trust with
the aim of improving long term overall quality and performance.
- Community Focus. Norfolk Frames extensive logistical, work planning and procedural experience enables it to deliver and manage complex end user communication programmes.
By offering on-demand support and attention our focus combines efficiency and empathy for occupiers, leaseholders and especially the disabled, socially disadvantaged
and the elderly. Before, during and after our involvement Norfolk Frames' aim is to minimise disruption to the householder, addressing their agenda and managing their
specific needs throughout the project.
