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Our duty to you

CUSTOMER CARE PROMISE

Norfolk Frames ltd. manufacturing units are based in the heart of the Norfolk countryside. All the quality products supplied by the company are researched, designed and manufactured at our two-acre site.

Norfolk Frames bespoke doors are the result of extensive research and development. Their beautiful styling, quality and finished detail make them one of the best doors currently available. With more than 47,000 doors now in use, their practical durablity is a proven fact.

At Norfolk Frames, we regard the needs of our customers as a major part of our success criteria. We place our customer's requirements as our highest priority, whether they are owner-occupiers or living in landlord controlled properties.

To ensure customer satisfaction, we pride ourselves on our performance, both in terms of the product we supply and in the manner in the way we carry out the work.

Our fully trained operatives have extensive experience in dealing with in dealing with all sections of the community and are therefore, able to adapt to individual needs.

We are aware that work being carried out to a customers' home can be traumatic and may cause some inconvenience. To assist this, we ensure that all installations are carried out in as short a time as achievable, whilst taking care with the customers' home. Special care is taken for elderly and/or disabled people to ensure they are as comfortable as possible at all times. This is particularly true during cold or otherwise inclement weather..